Entry Criteria

To qualify for entry into the FLA Award 2019, the participating Organisation or Individual (called the “Participant” henceforth) must take note and fulfil the following criteria:

  1. Eligibility of Participant:
  2. a) The FLA Award is open to any Participant who is actively involved in the franchising and licensing business.

    b) The Participant must not be under receivership or involved in any law suits.

    c) The final eligibility of the Participant will be subjected to the discretion and approval of the FLA Awards 2019 Committee.

  3. Award Proposals:
  4. a) Award proposal must be submitted in accordance to the Judging Criteria for the respective Award Categories.

    b) All Participants must sign the Non-Disclosure agreement with FLA before submitting the proposals.

  5. Entry Criteria for Award Categories:
  6. The Participant must meet the entry criteria for the respective Award Category :-

FRANCHISOR CATEGORY

The Participant must have:

  • Incorporated and registered the organisation in Singapore/home country*
  • Engaged in franchising as a:
    1. Franchisor with at least 1 franchisee or
    2. Master Franchisee that has appointed at least 1 franchisee
  1. PROMISING FRANCHISOR OF THE YEAR
    • Possess a track record of not more than 3 years in franchising
  2. FRANCHISOR OF THE YEAR
    • Possess a track record of at least 3 years in franchising
  3. INTERNATIONALFRANCHISOR OF THE YEAR
    • Possess a track record of at least 3 years in franchising
    • Have a presence in at least 3 foreign markets
    • Have direct or indirect presence in Singapore

*Applies only to the International Franchisor of the Year Award

LICENSOR CATEGORY

The Participant must have:

  • Incorporated and registered the organisation in Singapore
  • Engaged in franchising as a:-
    1. Franchisor with at least 1 licensee or
    2. Master Licensee that has appointed at least 1 licensee
  1. PROMISING FRANCHISOR OF THE YEAR
    • Possess a track record of not more than 3 years in licensing
  2. FRANCHISOR OF THE YEAR
    • Possess a track record of at least 3 years in licensing

FRANCHISEE OF THE YEAR

The Participant must have:

  • Incorporated and registered the organisation in Singapore
  • Engaged in franchising as Franchisee with at least outlet
  • Have at least 1 year of franchise experience

ESTABLISHED FRANCHISOR AWARD

The Participant must have:

  • Incorporated and registered the organisation in Singapore or based its headquarter in the home country
  • Engaged in franchising as Franchisor or Master Franchisee with at least 2 markets
  • More than 15 years of franchising experience
  • No less than 30 operating outlets (self-owned & franchised) globally at the time of application
  • An established franchise model by proof of franchise contract, manual and related documents
  • Have at least 1 year of franchise experience

CUSTOMER SERVICE EXCELLENCE AWARD

The Participant must:

  • Incorporated and registered the organisation in Singapore.
  • At least 5 customer testimonials or supporting documents of its internal customer feedback results on the exceptional customer service provided by the outlet.

SUSTAINABLE BUSINESS AWARD

The Participant must have:

  • Incorporated and registered the company in Singapore.
  • At least 5 customer testimonials or supporting documents of its internal customer feedback results on how the company has been sustaining in their operations and how they balance the costs and resource opportunities across three segments of people, profit and planet.

INNOVATION BUSINESS AWARD

The Participant must have:

  • Incorporated and registered the company in Singapore
  • At least 5 customer testimonials or supporting documents of its internal customer feedback results on how the use of technology and innovation has contribute to your business success, the success of your franchisees, and people.

3. The Participant must not be in receivership.

4. Award Submissions must be submitted in accordance to the Judging Criteria for the respective Award Categories.

 

The final eligibility of the Participant will be subject to the discretion and approval of the FLA Awards 2019 Committee.

The FLA Awards 2019 Committee must not have any direct or indirect interest in the Participant.