Franchise Executive Of The Year
Ms Dilys Ang
Dilys joined Pezzo in 2012 as an Administration Manager, before the birth of the first Pezzo outlet at ION, in November 2012. When Pezzo started franchising in 2014, she had the opportunity to be part of the franchise team.
Despite having zero knowledge in franchising, Dilys’ familiarity with the Company’s operations was put to good use for brand development. The steep learning curve was challenging for her, but as a perfectionist, she was determined to learn and set personal goals to strive to achieve the Franchise Executive of the Year Award within 2 years.
Over the past 18 months, she had worked alongside with her team on franchise recruitment, travelled overseas to participate in franchise fairs and prospect presentation. She also supported franchisees in their pre-opening and post-opening franchise operating processes and led franchise management with her own principles – not to over-promise, be honest, remain focused on delivering her best service and always share her best knowledge and resources with the franchisees.
Her greatest joy in this journey is to be able to lead in relationship management, which is the most important aspect of franchising; being sincerely recognised and appreciated by the franchisees while establishing intrinsic and valuable friendship with them.