Franchise Executive Of The Year
Ms Ivy Santos
Ivy began her career as a Store Manager with 7-Eleven in March 2008, operating several high-volume outlets in the Central district. After 2 years, she was redeployed to assist in new outlet openings and support the Operations Director, where she was promoted to Senior Store Manager.
In October 2012, Ivy returned to store operations as an Area Manager in charge of 15 outlets and was directly responsible for their daily operations. In 2015, she received sponsorship to attend the Diploma in Retail Management administered by the Retail Academy of Singapore Pte. Ltd. While earning the Diploma, she became a well-rounded executive and was able to communicate more effectively with different levels within 7-Eleven. In the following year, she was selected to undergo a 6-months training programme, transforming her into a Field Consultant, taking charge of direct supervision of 7-Eleven franchisees.
These gave her a solid foundation into the internal workings of 7-Eleven’s franchise business. In early 2017, as part of her career progression, she was given the opportunity to join Franchise Department to broaden her scope and enhance her knowledge in franchise management. Additional training programmes gave her further knowledge and understanding on how to further maintain or enhance contractual and business relationships and become more successful in 7-Eleven’s franchise business.