Submission Guidelines

To participate in the Awards, the following documents are necessary for submission:

In Print (Hard Copy)

  1. A completed and signed copy of the FLA Awards Participation Form
  2. BizFile Form#
  3. Five (5) copies of the Award Proposal*, in accordance to the Judging Guidelines, in A4 size
  4. A brief write-up of the Organisation and Franchise/License in no more than 200 words**, which should include the Organisation history, nature of business, background of Franchise/License and the products and/or services provided^
  5. One (1) copy of Year 2016 – 2018 Audited Financial Statements (Full set of Accounts – Original copies or Auditor Certified True Copies). If the financial statements for Year 2018 has yet to be audited, please submit the most recent management accounts+
  6. One (1) copy of the Franchise/License Agreement, Operations Manual and listing of outlets (if any), and other supporting materials+

In USB drive/CD-ROM (Softcopy)

  1. Award Proposal*, in accordance to the Judging Guidelines, in Microsoft Word format
  2. Brief write-up of the Organisation and Franchise in no more than 200 words**, in Microsoft Word format^
  3. The Organisation and/or Brand logo to be used on publicity materials in the following formats:
    1. JPEG, min. 1200 x 1500 pixels, full colour, high resolution, 300 dpi
    2. EPS/AI format, full colour
  4. Photos/images showcasing the products and/or services of the Organisation and Franchise/License**(min. 5 pictures, JPEG, high resolution, 300dpi)
  5. Photos of the Individual/Outlet to be used on publicity materials (min. 2 pictures, JPEG, high resolution, 300 dpi)++

The Participant will be responsible for the timely arrival of the Award Submission to the Awards Secretariat and that all information provided in the submission is true and correct.

All submitted documents and materials will be kept strictly confidential, for the sole usage of the Awards judging purposes and will not be returned to the Participant.

 

#Not required for International Franchisor of the Year, & Established Franchisor Award Categories.

*Award Proposal template will be provided by FLA; Established Franchisor & Customer Service Excellence Award participants will not be required to submit this

**Note that these will be adopted and used in the Awards marketing collaterals if the Participant emerge as one of the Winners

^

  • Franchisee of the Year Award
  • Provide a brief write-up of the Franchising journey and description of achievement as a Franchisee
  • Customer Service Excellence Award
  • Provide at least 5 customer testimonials or supporting documents from internal customer feedback results on the exceptional customer service provided by the participating outlet
  • Sustainable Business Award
  • Provide a brief write-up illustrating the sustainable activities and the achievement attained in the organisation thus far
  • Innovation Business Award
  • Provide a brief write-up illustrating the innovative activities and the achievement attained in the organisation thus far

 

+Not required for Customer Service Excellence Award Categorie

++Customer Service Excellence Award Categories only